Emergency Department

If you are experiencing a life-threatening emergency, call 9-1-1.

The staff of the Stevenson Memorial Hospital Emergency Department (ED) is dedicated to providing excellent emergency care for people across the health continuum. We provide 24-hour emergency service to the residents and visitors of New Tecumseth and surrounding areas. Emergency staff sees an average of 100 people a day or annual emergency visits of approximately 35,000.

The emergency department is supported by general surgery, ophthalmology, dentistry, obstetrics, and gynecology services. Patients requiring other specialties are referred to other health care facilities. Critical patients requiring transfer to a hospital offering another level of care are transferred using CritiCall, a provincial service which finds an accepting hospital and also makes the arrangements for transport.

What can I expect when I arrive at Stevenson's Emergency Department?

On arrival at the ED you will see an emergency nurse called “the triage nurse”. This initial assessment tells the triage nurse how ill or how badly injured you are and how quickly you should be seen. If you feel worse later on please tell the nurse so your condition can be re-assessed. The triage process also determines whether you will be seen in the main ED or the Minor Treatment Area.

We try to see every patient as soon as we possibly can. Emergency care is not first come, first serve. Some patients are more ill or injured and must be treated first, so other patients with less severe injuries or illnesses may have to wait. Patients may also have to wait if there are a large number of other patients to be seen. 

The Emergency Department at Stevenson consistently ranks as a high performing hospital in the province for wait times. As we work towards a redevelopment of the department, our ED team of experts provides top quality care to patients, accessing modern diagnostic assessment equipment, which is readily available, including CT, Ultrasound and X-ray.