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COVID-19 Update

The COVID-19 pandemic is a rapidly evolving situation and Stevenson Memorial Hospital (SMH) is taking every precaution to ensure that our staff, patients, volunteers and visitors remain safe. SMH is well prepared to respond to COVID-19 and we are implementing new protocols and best practices to keep our facility a safe environment.

Visitor Policy

SMH has started to ease visitor restrictions at the Hospital.


  • Long-stay patients (10 days or more) are able to have a scheduled visit for one hour, twice a week between the hours of 2-6 p.m.
  • This excludes the Obstetrics Unit, where patients are able to have one support person 24/7 (must be the same person that stays - no additional visitors)
  • Exceptions also apply in the Emergency Department (i.e. paediatric patients 18 and under)

Any visitors that are deemed an essential support will be exempted by the day based on clinical judgement.

Preparing for Surgery During COVID-19
If you have an upcoming surgery at SMH, please refer to the pre-surgery instructions provided to ensure you are following all necessary health and infection prevention and control protocols.

COVID-19 Assessment Centre

*NEW: Please note: Our COVID-19 Assessment Centre will operate by appointment only starting Wednesday, October 7. Hours of operation have changed to 9 a.m. to 5 p.m. and will continue to be open on Mondays, Wednesdays and Fridays in the lower parking lot. Individuals will be required to call ahead and book an appointment for same-day service. To book an appointment, please call (249) 501-0383. The phone line will be open at 7 a.m. each operating day. 

For more information, please click here.

Testing eligibility has recently changed. As of Friday, September 25, 2020 individuals should only seek testing at an Assessment Centre if:

  • they are showing symptoms of COVID-19

  • they have been exposed to a confirmed case of the virus, as informed by their public health unit or the COVID-19 Alert app

  • they are a resident or work in a setting that has a COVID-19 outbreak, as identified by their public health unit  

  • they are eligible for testing as part of a targeted testing initiative directed by the Ministry of Health or Ministry of Long-Term Care

A COVID-19 Screening Tool for Children has been released by the province. Please use this tool to determine if your child requires a COVID-19 test at an Assessment Centre. If you are still unsure about getting your child tested, please contact your health care provider. If you come to our Assessment Centre, a physician will provide an assessment to determine if a test is required. Please note that if an individual does not meet the criteria, they may not be tested. With the new guidelines, we are not permitted to test an entire family/household. Only the individual showing symptoms and meets the criteria will be tested.

Have questions about the COVID-19 Assessment Centre at SMH? Please visit our Assessment Centre page for Frequently Asked Questions. 

If you start to experience severe, worsening symptoms, please visit your local Emergency Department. If possible, call before you go to inform and them that you are coming.

If you have been tested for COVID-19 and are waiting for results, you can now view results online: 

For more information on COVID-19 testing, please visit

Screening Policy

Effective Monday, March 16, all individuals will be required to undergo COVID-19 screening before entering the Hospital.

Patients, visitors, security or contractors onsite will be screened outside of the main entrance/Emergency entrance in an OPP Community Safety trailer that has been cleaned and designated for COVID-19 screening use. Any individual that leaves the Hospital property and returns on the same day will need to repeat the screening process.

Please note that our screening trailer is closed from 7 p.m. to 7 a.m. for the time being. In the interim, a security guard will greet you at our main entrance, provide a mask and bring you in to the Hospital during this timeframe.

The screening process includes questions related to your current health status (i.e. fever, cough, shortness of breath) and will only take a few minutes to complete.  Our Registration and Emergency Department Triage staff will continue to screen patients for the COVID-19 virus as well.

If you are experiencing symptoms of the virus, please call the Simcoe Muskoka District Health Unit (1-877-721-7520) or Telehealth Ontario (1-866-797-0000) before coming to the Hospital.

The best way to prevent infection from any virus, including COVID-19 is to practice handwashing, physical distancing, wear a mask when unable to physically distance from others, cover your mouth when coughing and sneezing (in elbow) and stay home if you are sick.

Be sure to check out our COVID-19 FAQ page for more information.

For accurate, up-to-date information about COVID-19, please visit:

Public Health Agency - Government of Canada

Ontario Ministry of Health


Volunteer Services

The services of the Auxiliary have been suspended, including high school student volunteers. The Coffee Corner and Gift Shop are closed until further notice.

We want to take precaution and ensure that we are limiting volume in the Hospital as much as possible, in addition to keeping vulnerable populations safe.