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COVID-19 Update

The COVID-19 pandemic is a rapidly evolving situation and Stevenson Memorial Hospital (SMH) is taking every precaution to ensure that our staff, patients, volunteers and visitors remain safe. SMH is well prepared to respond to COVID-19 and we are implementing new protocols and best practices to keep our facility a safe environment.

Visitor Policy 

SMH has returned to Phase 1 of the Visitor Policy, which limits visitors in the Hospital.


  • Visitors are not permitted for patients, unless there are life-altering or extenuating circumstances. SMH will be partnering with patients and their families to ensure they remain connected. 
  • This excludes the Obstetrics Unit, where labouring patients are able to have one support person 24/7 (must be the same person that stays - no additional visitors)
  • Exceptions also apply for paediatric patients 18 and under. They may have one parent/legal guardian accompany them in the Hospital.

Extenuating circumstances, such as a patient with cognitive impairment or disability will be managed on a case by case basis.
Vulnerable patients in need of extra support with activities of daily life such as eating, hygiene, communication and decision-making will be allowed to have a Designated Care Provider for this purpose based on an assessment from the Hospital’s Inpatient Unit.  

Preparing for Surgery During COVID-19
If you have an upcoming surgery at SMH, please refer to the pre-surgery instructions provided to ensure you are following all necessary health and infection prevention and control protocols.

COVID-19 Assessment Centre
The SMH COVID-19 Assessment Centre is located in the lower parking lot of the hospital (Shipping & Receiving Entance). Hours of operation are 
9 a.m. to 5 p.m. on Mondays, Wednesdays, Thursdays and Fridays. To book an appointment online, please click here.

If you would prefer to book an appointment by phone, our COVID-19 Assessment Centre registration phone line is available by calling (249) 501-0383 on Mondays, Wednesdays, Thursdays and Fridays from 9 a.m. to 5 p.m. 

For more information, please click here.

If you start to experience severe, worsening symptoms, please visit your local Emergency Department. If possible, call before you go to inform and them that you are coming.

If you have been tested for COVID-19 and are waiting for results, you can now view results online: 
Our Infection Prevention & Control Officer will contact you directly, as well as your local Public Health office only if your result is positive.  
If you have not received your results within 7 business days, please call our Health Information Department (705) 435-3377 ext. 1216.

For more information on COVID-19 testing, please visit

Screening Policy

Effective Monday, March 16, all individuals will be required to undergo COVID-19 screening before entering the Hospital.

Patients, visitors, security or contractors onsite will be screened outside of the main entrance/Emergency entrance in an OPP Community Safety trailer that has been cleaned and designated for COVID-19 screening use. Any individual that leaves the Hospital property and returns on the same day will need to repeat the screening process.

The screening process includes questions related to your current health status (i.e. fever, cough, shortness of breath) and will only take a few minutes to complete.  Our Registration and Emergency Department Triage staff will continue to screen patients for the COVID-19 virus as well.

If you are experiencing symptoms of the virus, please call Telehealth Ontario (1-866-797-0000) before coming to the Hospital.

The best way to prevent infection from any virus, including COVID-19 is to practice handwashing, physical distancing, wear a mask when unable to physically distance from others, cover your mouth when coughing and sneezing (in elbow) and stay home if you are sick.

Be sure to check out our COVID-19 FAQ page for more information.

For accurate, up-to-date information about COVID-19, please visit:

Public Health Agency - Government of Canada

Ontario Ministry of Health


Volunteer Services

The services of the Auxiliary have been suspended, including high school student volunteers. The Coffee Corner and Gift Shop are closed until further notice.

We want to take precaution and ensure that we are limiting volume in the Hospital as much as possible, in addition to keeping vulnerable populations safe.