Job Opportunities

Professional Practice, Patient Experience Lead and Clinical Informatics Specialist

Posted on: Nov 3rd 2022
Job Number: 1992
Length of Position: Temporary Regular Part Time Until Approx March 2023
Hours per Week: 2-3 days per week
Application Deadline: Dec 26th 2022

Job Summary

The Professional Practice, Patient Experience Lead and Clinical Informatics Specialist conducts meaningful analyses that generates data-driven insights and recommendations so clinicians and leaders can make better decisions to improve patient outcomes, patient experience, provider experience, and reduce cost/increase efficiency.  This position develop and implement programs to ensure the provision of safe, quality patient care and assist in creating inter professional practice environment that fosters creativity, growth, professional judgment, and high practice standards.


  • Baccalaureate degree in Nursing required.
  • Master’s degree in Nursing from a recognized university preferred.
  • Conflict management training or Alternative Dispute Resolution certification an asset..
  • Course program in adult learning principles/educator certification or equivalent required
  • LEAN training certification preferred.


  • Minimum 5 years' experience in an acute care setting.
  • Minimum 3-5 years clinical educator/teaching experience.
  • Experience and demonstrated clinical proficiency required.
  • Minimum two years of hospital experience working with a major Health Information System e.g. MEDITECH, is preferred.
  • Experience with clinical and educational program development, implementation and evaluation.
  • Demonstrated knowledge of relevant legislation and legal frameworks including Patients First Act, Public Hospitals Act, Excellent Care For All Act, Health Quality Ontario’s Quality Improvement Plan, Freedom of Information and Personal Privacy Act, Personal Health Information Protection Act, Personal Information Protection and Electronic Documents Act, Quality of Care Information Protection Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, Occupational Health & Safety Act, Corporate operational policies and procedure.


Patient Experience/Relations
  • Support staff on the use of conflict management and alternative dispute resolution skills enabling all levels of staff to identify, intervene, and mediate patient satisfaction /service recovery in a timely fashion.
  • Coordination and implementation of an integrated system to manage patient/family feedback.
  • Collection, collate, analyze report data on a quarterly basis to evaluate trends and facilitate quality improvement and satisfaction in patient care.
  • Support program and corporate change projects and continuous improvement initiatives based on employee, physician and patient satisfaction data.
Professional Practice
  • Plans, implements and evaluates learning opportunities for nursing staff utilizing relevant research and best practice evidence.
  • Promotes an environment that facilitates clinical questioning and learning.
  • Maintains learning attendance records and monitors the implementation of educational activities, making revisions as necessary to achieve goals/objectives.
  • Excellent understanding of adult learning principles.
  • Proficiency in critical appraisal of research literature and application to practice
  • Maintain current knowledge of, and monitor, emerging professional practice issues, legislation and standards and advises and make recommendation to direct manager and leadership team.
  • Participates actively in quality improvement initiatives to facilitate changes in nursing practice and care delivery models.
  • Facilitate meetings with clinical stakeholders in preparation for the implementation of programs/equipment.
Clinical Informatics
  • Participate in customizing, testing and implementation of applications, upgrades and enhancements to the Meditch application and other health information systems.
  • Complete training on vendor products being implemented.
  • Document current state workflow and identify challenges that require mitigation during the transition to future state.
  • Develop and implement processes relating to professional practice throughout the hospital which support the implementation of interdisciplinary evidence-based patient centered care delivery systems.
  • Demonstrates Stevenson Memorial Hospital’s Core Values:I CARE- Lead with Integrity; Care with Compassion; Accountable in everything we do; consistently Respectful & strives for Excellence
How to Apply:  Submit your resume and cover letter in PDF or Word format with position to be considered for in the Subject Line to
Other:  All job offers will require compliance with our COVID-19 Vaccination Policy for proof of full vaccination (two doses) unless provided with a medical exemption or an accomodation under the Ontario Human Rights Code.
As part of our mandatory screening process, the Hospital will require professional references, verification of academic training and professional accreditation along with a current vulnerable sector screening check. 
All applications will be reviewed; however, only those selected for an interview will be contacted.    Thank you for your interest.

Stevenson is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at (705) 435-3377 ext 3354.